Koodo rolls out ‘Call Control’ feature to combat spam calls

Telus’ flanker brand Koodo has launched a new free feature called “Call Control” that aims to crack down on spam calls.

With Call Control enabled, when a caller phones you for the first time, they are asked to enter a number between 0-9. If they enter it correctly, the call will go through to you. If they don’t enter the correct number, they’ll be notified that they’ve been prevented from reaching you.

The screening process is meant to prevent robocalls from getting through, and supposed to be simple enough for real-life callers to pass.

Customers can add phone numbers to their “Authorized List” to avoid screening them when they call. Koodo suggests adding numbers of family members, school offices and doctor’s offices to this list.

If you don’t want to receive calls from certain numbers at all, you can add them to your “Blocked List.” It’s important to note that there is a maximum of 25 numbers that can be added to both lists.

“Call Control will remember your most recent incoming calls, so these callers will not be prompted to enter a number, unless it’s been a long period since they called,” Koodo notes.

It’s important to note that Call Control might screen out legitimate auto-dialed calls, such as automated messages that notify you of a package delivery. Also, if your home has an intercom system that you answer with your mobile phone, you should add the intercom’s Caller ID number to your Authorized List.

Further, Koodo suggests that customers should add anyone who doesn’t speak English to their Authorized List so that they won’t be prompted.

Customers can turn on the feature by logging into their account under the ‘Self Serve’ tab, going into ‘Mobile services,’ finding ‘Call Control’ and then clicking ‘Manage.’ From there you will be able to go to the Call Control page where you can add the feature to your account.

It’s important to note that Telus customers have had access to this feature since 2018, and can enable it by logging into ‘My TELUS,’ selecting the Call Control tab under ‘Plans & Devices’ and then following the instructions on the tab. 

You can learn more about the feature here. 

Source: Koodo Via: iPhoneinCanada

The post Koodo rolls out ‘Call Control’ feature to combat spam calls appeared first on MobileSyrup.

from MobileSyrup https://ift.tt/3fXgmpb