Maxis customers experiencing 4G service outage

Maxis customers are reporting a nationwide 4G data service outage as of 1.30pm this afternoon. The outage is affecting both Postpaid, Prepaid as well as ookyo customers.

We can independently confirm the outage, however it would seem that Postpaid customers are experiencing slightly better connectivity on 3G compared to Hotlink and Yodoo customers who claim that they are completely cut off from the internet.

Maxis has yet to issue an official statement on the outage, but have confirmed via replies to their customers that they are aware of the technical issues affecting their network and are in the midst of rectifying it.

We are facing downtime fr Hotlink prepaid service currently. Our team is in the midst of rectifying it. TQ-Isaac [2]

— Maxis (@MaxisListens) October 7, 2019

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