Ring allegedly allows employees to access doorbell cam footage

Amazon-owned Ring, the maker of smart home products including video doorbells, is under scrutiny for mishandling footage from its cameras.

According to The Intercept, Ring has been storing videos from all user’s smart camera products in an unencrypted cloud folder that is freely available to employees.

One of the groups inside of Ring that allegedly had access to these videos is a Ukraine-based research and development arm. These “data operators” were able to use the videos to teach Ring’s products to more accurately identify objects and, in some cases, even people.

The Intercept reported that the R&D group has been working on this project since 2016.

The Ukraine team reportedly had a database that allowed them to connect a video with the customer from which the video originated.

An unnamed source who spoke with The Intercept said that Ring employees in the U.S. are even able to type in a user’s email address and get access to the user’s camera’s live feed.

The company reportedly passed around this sensitive data because it wanted to improve its ‘Neighbours’ service to better identify objects.

Neighbours is an app that links Ring users in a single neighbourhood so that an event that occurs at one house can trigger a notification that proliferates throughout the other members of the community.

According to The Intercept, Ring’s Neighbours service struggled with object identification, leading to the employment of the Ukrainian team to help teach the cameras to identify things correctly. Ring reportedly still employs Ukrainian data operators to manually process video footage.

Ring employees who spoke with The Intercept did mention that Amazon’s acquisition of Ring led to better privacy controls.

The Intercept also reported that Ring’s overview of the Neighbours platform has no mention of facial recognition and no mention of a team of employees that use footage to improve the company’s object recognition system.

The company’s privacy policy does mention facial recognition, stating that users “may choose to use additional functionality in your Ring product that, through video data from your device, can recognize facial characteristics of familiar visitors.”

There’s no mention if the manual video training system in the policy.

Source: The Intercept

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