unifi and Streamyx Slowdown Is Caused By Multiple Fibre Cable Cut Incidents; To Be Restored By 6AM

TM has provided an official statement regarding the slowdown that unifi, Streamyx, and unifi Mobile customers might be facing at the moment. It also might apply to other customers that might be using services from other companies that utilize the same infrastructure such as Maxis Fibre.

Here is the statement, reproduced in full:

STATEMENT FROM TM

18 NOVEMBER 2018

Telekom Malaysia Berhad (TM) wishes to notify that our unifi, Streamyx, unifi Mobile as well as Wholesale services in Central, Northern, Eastern regions, Sabah and Sarawak have been disrupted since 11:00 p.m, 17 November 2018 due to multiple fibre cable cut incidents by 3^rd party contractors in Sentul and Sabak Bernam.

We would like to update that service restoration activities are currently in progress and are expected to be completed at 6:00 a.m., Monday, 19 November 2018.

We apologise for any inconvenience caused by this and would like to thank customers for their patience and understanding during the affected period. Rest assured that the services will be back to normal upon completion of the restoration activities.

For any enquiries, customers can reach out to us via Live Chat at care@unifi app or unifi.com.my/chat, tweet us @helpmeunifi or message us at facebook.com/weareunifi.

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