Freedom Mobile shuts down My Account app

Freedom Mobile is no longer offering a mobile app for iOS or Android.

It is now unavailable to download on both the Google Play Store and Apple’s Apple’s App Store.

Further, the carrier’s social media support has confirmed the cancellation, telling one customer: “The My Account app has been cancelled. You would need to access My Account directly through our website.”

The My Account app has been cancelled. You would need to access My Account directly through our website. *SA

— Freedom Mobile Care (@freedomsupport) May 14, 2018

Customers had long complained of issues with the Shaw-owned wireless carrier’s app, often taking to the Freedom Mobile subreddit and the App Store/Google Play reviews sections to state that it was just a poorly-crafted a wrap of its website.

Still, some have been sad to see it go, with a few customers noting that they enjoyed paying their bills through the app, and found that it made the brand seem more professional.

Freedom had updated its app as recently as December 2017.

It’s unclear whether or for how long users that already have the app will be able to continue to use it. MobileSyrup has reached out to Freedom Mobile for clarification.

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