The Malaysian Aviation Commission (MAVCOM) has slapped a RM160,000 fine on both AirAsia and AirAsia X for advertising misleading ticket prices. This fine includes advertisements and promotions places across the Internet, as well as on their respective websites.
The penalties, which only takes into account misleading air ticket prices published for the 2nd quarter of this year, has been paid in full by both airlines. The non-compliance comes under the Malaysian Aviation Consumer Protection Code (MACPC), which came into effect in 2016. Under the MACPC regulations, an airline must indicate the final price of airfares to be paid to the airlines, including taxes, fees, charges and surcharges that are unavoidable at the time the advertisement is put up.
“The MACPC untimately provides for more transparency on aviation service providers’ obligation towards consumers rights and interest as air travellers.”
MAVCOM
A quick check on AirAsia.com confirms that the published base price for air fares today are inclusive of all unavoidable chargers. Credit card and Bank surcharges are however not included in the base fare, and will be added in during checkout.
Prior to this, AirAsia was fined AUD200,000 in Australia for not including taxes and charges in their advertised air fares. AirAsia, on that occasion also pleaded no contest to the breach and paid the fine.
via The Edge Markets, News.com.au
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